Which currency will I be charged in?
We processes all orders in USD .
What happens if I don't receive my shipment?
If you do not receive your shipment within the expected time frame, contact us at firstname.lastname@example.org, and we will immediately investigate to resolve your issue and guarantee you receive your order or a refund.
What happens if my order is out of stock?
Well this is embarrassing. We do our upmost best and use the most advanced technologies to update our inventory to prevent this issue. However on the rare occasion if that you have one or more items backordered, your in-stock items will be shipped per our normal processing time, and you’re out of stock items will be shipped separately when they become available. You can alternatively ask for a refund by emailing email@example.com and we issue you a refund.
I Have Received a Wrong Item, What Should i Do Now ?
On the rare occasion that this occurs, we apologize. Please contact us immediately with the following information:
- Order number.
- The name of the item you have received.
- The name of the item you should have received.
- A photo of the item you have received.
Please do not return any wrongly shipped items without permission from the sales team as this may slow the process even further.
In event that a wrong item needs to be returned, we shall cover the package shipping costs.
I want to Change my order, But i already paid, Is it too Late?
We are normally very quick on processing your order, however, if your order status has not been changed to "fulfilled," then there is still time. Please contact us to fill out a change request.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please include your order number, clearly state your problem and we will address your issue. Thanks.